STUTTGART USO TOURS POLICY
This policy is effective January 1, 2007 and supercedes all previous policies.
RESERVATIONS/BOOKINGS:
Must be made in person; telephone reservations are NOT accepted. Persons under 18 years of age may only sign up for tours accompanied by an adult. Tour prices are to be paid in Euro or US Dollars, unless otherwise noted in the description and must be paid in full when signing up. Types of payment accepted are M/C, Visa, cash, personal & traveler checks. There will be a $25.00 service charge on returned checks.
PICKUP POINT:
Panzer Kaserne– In front of the PX Mall. Although every effort is made to depart at the designated times, circumstances may delay the bus or van. If the USO transportation is late, passengers should remain at the pickup points for one hour past the scheduled pickup time or be counted as a no-show.
REGULATIONS:
Smoking is prohibited on the bus/van tours. Bus/van seating is on a first come, first served basis. Guide may adjust seating as required. Due to German bus passenger safety requirements infants are required to have their own seat on the bus and use an approved "safety" car seat. Car seats are not provided by the USO nor the bus company. Children’s prices are noted in each tour write up. Children must be between the ages of 0 and 12 to be considered as such on our tours.
CANCELLATION/TOUR REFUND POLICY:
The USO reserves the right to cancel any tour until 1600 hrs of the last workday prior to the tour. We make every effort to contact passengers by phone. Customers are responsible for contacting the USO during business hours on the last workday prior to the event to verify any changes or cancellations.
TOURS REFUND POLICY:
Full refunds are not possible for cancellations. Any cancellation made more than 5 working days in advance of a tour or trip will receive a refund less an administrative fee of 10% of the tour price. Four working days or less, no refund is possible. If the cancellation involves non-refundable tour expenses prepaid by the USO, this amount will also be deducted from the refund. Tour cancellations made by the USO will result in full refunds, but not to those people that previously cancelled their tour. All refunds will be issued by check (min. of 7 USO working days required for processing) and must be picked up within 6 months of the check issue date. Interra-Reisen cancellation policy varies according to the tour for more info call: 0631-350-4805. NO SHOWS ARE NOT ENTITLED TO A REFUND.
Exception to policy: Military personnel with TDY orders will be refunded in total from start of TDY date. Orders must be brought into the USO (BEFORE TDY START DATE). Families that chose not to continue with tour because of spouse’s TDY and request a refund will be allowed a refund. Please allow as much time as possible for notification. If the cancellation involves non-refundable tour expenses prepaid by the USO, this amount will be deducted from the refund.
INTERNATIONAL BORDERS:
Customers are responsible for having a valid passport and/or border crossing documentations when a tour is crossing into another country. If a customer does not have the proper documentation she/he may be left at the border. The USO cannot be held liable for any inconveniences incurred if customers do not have the proper documentation. For visa/passport questions, go to www.travel.state.gov
MISCELLANEOUS:
The USO is not responsible for lost, damaged or stolen items. The tours will follow the program as closely as possible. However, the USO is not responsible for strikes, mechanical problems, inclement weather or circumstances associated with a vendor. The tours, times, and prices are subject to change WITHOUT prior notice. Pets are prohibited on all USO tours.
